Shipping policy
Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Shipping Rates
Shipping costs are calculated at checkout. Any free shipping offers will be displayed at checkout.
Delivery Timeframes
- Metro areas: 2–4 business days
- Regional areas: 3–7 business days
Express shipping (if selected):
- Metro areas: 1–2 business days
- Regional areas: 2–4 business days
Please note these are estimates only and may vary due to external delays.
Tracking
All orders include tracking. You will receive your tracking link once your order has been dispatched.
Incorrect Address
Please ensure your shipping details are correct before placing your order. We are not responsible for orders sent to incorrectly provided addresses.
Delays
We are not responsible for delays caused by shipping carriers or other external factors outside our control.
Lost or Damaged Items
If your order arrives damaged or hasn’t arrived within a reasonable timeframe, please contact us at admin@bassepigment.com so we can assist.